Our Terms and Conditions of Service

Our Terms and Conditions of Service

This agreement of Terms and Conditions of Service sets Budget Computer Repairs & Sales expectations, responsibilities and liabilities of service.

Budget Computer Repairs & Sales may change this agreement from time to time by updating this page. Our customers should check this page every time you are requesting our services to ensure that you agree with any changes. If you have any questions regarding our Terms and Conditions of Service, please Contact Us.

Terms and Conditions of Service include

Acceptance of Service

By accepting service from Budget Computer Repairs & Sales you are acknowledging that you have read and understand these terms and conditions and agree to all the terms below. You agree to these service terms and all applicable service fees.

100% Money Back Guarantee terms

Client agrees that the terms and conditions that apply to Budget Computer Repairs & Sale’s “100% money back guarantee” “satisfaction guarantee” “No Fix No Fee” and “We Will Fix It or It’s Free” policies, require that the client accepts the solution that BUDGET COMPUTER REPAIRS & SALES recommends.

Depending on the circumstances this may include the purchase of replacement hardware. If the CLIENT rejects BUDGET COMPUTER REPAIRS & SALES’S recommended solution then the Client will be liable for the labour charges incurred up to the point of the problem diagnosis. If the CLIENT’s system is under warranty then the minimum fee will be payable whether a solution to the problem is provided or not. Refunds can only be paid via Direct Deposit.

Service Fees

Budget Computer Repairs & Sales will attempt to diagnose and repair your computer on-site, in-Lab or remotely for an applicable fee. Sometimes a successful repair is not possible due to problems with your computer or its configuration. If we cannot fix or diagnose your computer related problem, we will not charge you for those services in respect of that problem (Our 100% money back guarantee). In some cases, the solution may be that you need to upgrade or replace your software or hardware. If we advise you to do so and you choose not to upgrade or replace your software or hardware, you acknowledge that we have met our commitment to you by providing you with a solution to your problem, whether or not you choose to implement that solution.

Limitation of liability

To the maximum extent permitted by law, Budget Computer Repairs & Sales and its affiliates, will under no circumstances be liable for any special, indirect, incidental or consequential damages resulting from services provided or under any other legal theory, including but not limited to loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, or corruption of data; or any costs of recovering, programming, or restoring any program or data stored or used with your product and any failure to maintain the confidentiality of data stored on your product. The foregoing limitation shall not apply to death or personal injury claims. Budget computer repairs & sales specifically do not warrant that it will be able to (i) repair your product without risk to or loss of programs or data, and (ii) maintain the confidentiality of data. If any product should be damaged or lost while in Budget Computer Repairs & Sales custody, budget computer repairs & sales liability will be limited to the cost of repair. Otherwise, budget computer repairs & sales liability for any and all damage shall in no event exceed the payments received budget computer repairs & sales for services provided pursuant to these terms. The remedies set forth herein shall be your sole and exclusive remedies for any breach by Budget Computer Repairs & Sales under these terms and conditions. Some states (countries and provinces) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Abandoned items

Budget Computer Repairs & Sales is not responsible for items that have not been claimed and paid in full within 30 days after being notified that it has been serviced. Budget Computer Repairs & Sales will consider your product abandoned and may dispose of your product in accordance with applicable law and, specifically, may sell your product at a private or public sale without liability to you. Budget Computer Repairs & Sales reserves its statutory and any other lawful liens for unpaid charges.

Warranty

If Budget Computer Repairs & Sales repairs your product under warranty or extended service contract, the repairs will be covered solely by the terms of the warranty or extended service contract and applicable provisions of law. If your product is repaired outside of warranty, Budget Computer Repairs & Sales warrants (1) that the repairs will be performed in a competent and workmanlike manner and (2) that all parts used to repair your product will be free from defects in materials and workmanship for a period of ninety (90) days, unless otherwise specified by Budget Computer Repairs & Sales. The warranty on parts is an express limited warranty. If a defect exists in a replacement part during the part’s warranty period, at its option, Budget Computer Repairs & Sales will (1) repair the part, using new, used or reconditioned replacement parts, (2) replace the part with a new, used or reconditioned equivalent part, or (3) refund the fair market value of the part, as determined by Budget Computer Repairs & Sales. This Warranty And Remedy Are Exclusive And In Lieu Of All Other Warranties, Remedies, And Conditions, Whether Oral or Written, Express or Implied, With Respect to the Repair parts. BUDGET COMPUTER REPAIRS & SALES Specifically Disclaims any and all Implied Warranties With Respect to Such parts, Including, Without Limitation, Warranties of Merchantability and Fitness for a Particular Purpose. If BUDGET COMPUTER REPAIRS & SALES Can’t Lawfully Disclaim Implied Warranties Under this Limited Warranty, All Such Warranties, Including Warranties of Merchantability and fitness for a particular purpose, are limited in Duration to the Duration of the Express Limited Warranty.

Refunds

Refunds for defective parts and devices installed by Budget Computer Repairs & Sales for repair or installation services is explained in the Warranty section above. Labour charges for any services of Budget Computer Repairs & Sales are Non Refundable. Additional labour fees will be charged to the customer for replacing defective parts and devices reported after the expiration of our 90 day Limited Warranty from the initial day of service. Shipping and handling fees for parts, equipment and materials specially ordered for a customer for a repair or installation are also Non Refundable and will be deducted from the customer’s final refund.

Remote Support

A remote support connection allows Budget Computer Repairs & Sales technicians to share control of the customer’s PC in an attempt to resolve many types of computer issues as an alternative to an onsite visit. By requesting and accepting a remote session from a Budget Computer Repairs & Sales representative to remotely assist the customer with a technical related issue, the customer accepts responsibility for any changes made to the computer’s content or system settings. Budget Computer Repairs & Sales does not assume and is not responsible for any liability for the linking and viewing of any content, the operation of the remote support software or system performance.

Budget Computer Repairs & Sales recommends for the customer’s security and privacy that they exit any open applications that is displaying content such as personal or confidential information before initiating a remote support session with a Budget Computer Repairs & Sales representative. Budget Computer Repairs & Sales further recommends that the customer remain seated at the computer’s desktop throughout the entire remote session.

Customer’s data is important to us, however, it is the responsibility of the customer to ensure that they backup their data on a regular basis. Budget Computer Repairs & Sales will not be held responsible for any data loss if any occurred during or after a remote session. If no data backup exists, please contact us for assistance with setting up a backup procedure.

In no event shall Budget Computer Repairs & Sales be Liable For (1) Any Special, Indirect or Consequential Damages or (2) Any Damages What so ever Resulting From Loss of use, Data or Profits, Whether In an Action of contract,Negligence or other wrongful action, arising out of or in Connection with the Provision of Technical Support Services.

Software Licensing

Legal software licensing is the sole responsibility of the computer system and software owner. The customer is responsible for providing all LEGALLY owned and licensed software including operating systems. This can be software or the operating system that came with the computer when it was purchased or purchased separately. If the customer is unable to provide Budget Computer Repairs & Sales technicians with software licenses, authentic installation discs, product keys and installation codes, we will try to retrieve the product keys using special softwares. However if this was unsuccessful the customer will be obligated to purchase legally licensed software to complete a repair or upgrade. Budget Computer Repairs & Sales CANNOT install any software program or operating system that the customer does not legally own. For full details on software licensing please read the Software Licensing Agreement that came with the software or on the software manufacturer’s website.

Installation and Data Transfer

If repair service involves transferring information or installing software, you represent that you have the legal right to copy the information and agree to the terms of the software license, and you authorize Budget Computer Repairs & Sales to transfer the information or installing software and accept such terms on your behalf in performing the service.

Data Backup

Budget Computer Repairs & Sales strongly recommends that the customer safeguard critical data by backing up said data prior to any services performed by Budget Computer Repairs & Sales. Even if specifically requested and provided as a paid service by Budget Computer Repairs & Sales, the customer is responsible for any backup, archiving, or protective storage. If customer grant permission to Budget Computer Repairs & Sales to perform any action they deem necessary to attempt to recover files and/or data. Customer understands that this is the final attempt towards the recovery of data and could result in loss or part, or all, of the data stored thereon, and makes no warranty or guarantee as to the success of its attempts. Furthermore, customer releases Budget Computer Repairs & Sales from any liability for any data loss, which may occur during, or as a result of, this procedure. Customer also release Budget Computer Repairs & Sales from any liability for any theft, damage or destruction to the media and any other hardware, or other media sent to in connection with this waiver. All Claims for Liability and/or Loss Including Without Limitation any Indirect, Incidental or Consequential Damages, Which may occur as a result of any action (or inaction) are hereby expressly waived. Customer also understands that, even if the data is successfully recovered, there is a possibility that individual files may still be inaccessible due to the type of damage originally sustained.

Access to Equipment and Data

You grant Budget Computer Repairs & Sales access, security rights, and permission to open, view, modify, edit, delete, or otherwise manipulate your computer software, applications, data, and data storage media including, but not limited to, the product’s operating system, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on your product.

Termination of Service

Budget Computer Repairs & Sales reserves the right to refuse service to any customer for any reason at any time. Likewise, the customer has the right to terminate the service of Budget Computer Repairs & Sales at any time, however, all services fees, labour charges and cost of parts must be paid in full to Budget Computer Repairs & Sales before any customer owned property and equipment is returned to the customer. Budget Computer Repairs & Sales also reserves the right to remove any parts, equipment or materials installed by Budget Computer Repairs & Sales if such Termination of Service is invoked by the customer if such parts, equipment, materials, service fees, and labour charges are not immediately paid for at the time of the Termination of Service.

Cancellation of Service Agreements

Cancellation of commercial Service Agreements must be submitted to Budget Computer Repairs & Sales 30 DAYS in advance in writing by an authorized decision maker (i.e. Owner, Administrator, Manager) appointed by the commercial customer. Unless agreed by Budget Computer Repairs & Sales for immediate termination of services. All service fees are still due to Budget Computer Repairs & Sales through the date of cancellation plus the 30 day cancellation period. Non-payment of invoices for services rendered does not constitute valid cancellation of service and all service fees are still due to Budget Computer Repairs & Sales for the entire time period that services were provided by Budget Computer Repairs & Sales. Services will continue to be provided by Budget Computer Repairs & Sales until a written cancellation of services is received.

Terms and conditions

These terms constitute the entire agreement (“Agreement”) between the purchaser of the services described herein (“Customer”) and Budget Computer Repairs & Sales. By engaging Budget Computer Repairs & Sales to provide the services, Customer agrees to this Agreement.

If you have any questions, please contact us.

E-mail: support@budgetcomputer.com.au
Phone: (08) 6150 2222 / (08) 6323 3511